---
title: "No events showing up"
description: "Work out in a few minutes whether events are not being sent, are being refused, or have not been processed yet."
canonical: "https://www.togohq.ai/docs/troubleshooting"
applies_to: "@togohq/sdk-browser 1.x, @togohq/sdk-node 1.x"
updated: "2026-11-03T00:00:00Z"
---

# No events showing up

Work out in a few minutes whether events are not being sent, are being refused, or have not been processed yet.

Three different things look like "no events", and each has a different fix. Find yours in order.

## 1. Which key are you looking with?

| You sent with             | Look in                                      | Expect them                                      |
| ------------------------- | -------------------------------------------- | ------------------------------------------------ |
| A test key (`togo_pkt_…`) | **Events → Live View**, or `verify_tracking` | Within seconds                                   |
| A live key (`togo_pkl_…`) | Reports, the AI analyst, `get_trend`         | After the next processing run, a few hours later |

**Test-key events never appear in reports**, by design. **Live-key events never appear in the
last hour**, because they have not been processed yet. If either is what you are seeing, nothing
is broken: [When your data shows up](/docs/concepts/data-freshness).

## 2. Is the SDK sending at all?

Open the browser console, or your server's log, and look for lines starting with `[togo]`. The
SDK never throws, so its errors only appear there:

- **"writeKey is not a write key"**, **"writeKey is a SECRET key"** or **"No events will be
  captured"** — the key is missing or wrong. See [The write key was rejected](/docs/troubleshooting/write-key).
- **A property or limit named in the message** — the event was refused for that reason. See
  [Event diagnostics](/docs/reference/event-diagnostics).
- **Nothing at all, from the browser** — check the network tab for requests to
  `in.togohq.ai`. None means `init()` or `track()` never ran: the code path did not execute, or
  ran on the server during rendering, where the browser SDK does nothing.
- **Nothing at all, from a serverless function** — the function returned before the batch left.
  See [Server events are missing](/docs/troubleshooting/server-events).

## 3. Is consent holding the events?

If you started the SDK with `consent: 'pending'`, nothing is sent until your banner calls
`setConsent('granted')`, and under `'denied'` nothing is ever sent. Accept the banner and check
again ([Connect a consent banner](/docs/guides/consent)).

## 4. Is it the right project?

Each write key belongs to exactly one project. If you are looking at a different project from the
one whose key is in your code, every number is zero. Ask your agent "which Togo project is this
app, by the write key in the code?" — it calls `list_projects` and matches the key.

## Still stuck

Ask your agent to run [`verify_tracking`](/docs/reference/mcp-tools#verify_tracking) with the
events you expect: it names what arrived, what did not, and what production would do with each.